Money back guarantee


 
The free money back guarantee provided by light11 partner Atradius safeguards you when making advance payments e.g. when paying for a product by cash before delivery, credit card or direct debit. This makes online shopping just as secure as buying from your trusted local retailer, but with all the added advantages: quick delivery, convenient shopping, a broad selection and, of course, attractive prices.

 

Non-delivery

If your goods are not delivered and light11 does not refund the purchase price within the stipulated period, Atradius will refund you the cost.

 

Return of goods

If you return goods to light11 according to the terms of the contract but light11 does not refund the purchase price, Atradius Trusted Shops guarantee will become effective.

 

Credit card fraud

In the event that fraudulent purchases are made with your credit card, Atradius will cover the cost of any potential excess up to a maximum of EUR 50.

The money back guarantee is a free service provided for you by light11!

Torna su